Frequently Asked Questions
How do I request the password to access the website and a copy of the current brochure?
- Fill out the basic request form in the "Contact us page" with your details and submit to us, once we have established you are a Bonifide trader We will contact you either by email or telephone, then send you a copy in the post. Please do not contact us if you do not have a registered business.
What are your opening hours?
-This website can take orders 24 hours a day.
-Office hours are 10am to 5pm Monday to Friday, an answering service is available at all other times, please leave your details including name and contact number and we will call you back as soon as possible..
How do you validate my trade status?
-On account creation we request your company name, phone number and e-mail. Using these details we verify your status as a retailer.
I would like to sell your products on-line, is this a problem?
-We are happy to supply on-line traders if they have a website with an registered established name.
Do you have a minimum order quantity?
Yes, £200. we do sell in packs depending on the item. The pack size will be in the description.
How does the order/payment/delivery process work?
-On order placement you will receive an automatic email acknowledgement of "Pending" status.
-We then pick and pack your order and for international customers find our best shipping quote and adjust the invoice.
-If credit/debit card is selected, you can enter your details online through our secure payment processing page with Pay Pal.- You will be notified that your payment as been processed and We will then ship your goods and update the status to "Delivered" once dispatched.
We accept credit and debit cards over the telephone. On request we can give out our banking details for bank transfer or direct cash payment into our Barclay's Bank account.
What is the price I see next to each item?
-The price indicated is per pack.
*THIS PRICE IS IN BRITISH POUNDS (£) - we always invoice in GBP.
What is a pack?
-A pack is the minimum quantity that we sell of a particular style. We endeavour to keep these as small as possible. Garments and sleepsuit's are usually in packs of 2 per size and colour , and basics like socks Mitts and bibs are usually in packs of 12 assorted colours.
Can I order just one pack of a size or colour of a style?
-Yes, the minimum quantity we would sell would be 2 of a size and colour. However, please contact us if you have a particular request.
What brands do you carry?
-Along with our brand of DANDELION We stock many brands from different manufacturers. Brands include: Keel toys, Dandelion are one of the largest distributors of Keel soft toys.
Do you have a brochure?
-Yes. We produce a fabulous full colour brochure once a year.
- As we stock mainly essential baby wear and accessories we only produce one brochure a year which we automatically mail out to all customers on our database. To request a copy please contact us. However we will add new products to the website if they arrive after the brochure is printed.
An item I am interested in has sold out and no longer on the website, what can you do for me?
-We endeavour to keep stock levels accurate on the website. . Please contact us and we will be able to advise.
Is there anyone at the end of the phone to help me?
-We are a family run business so everyone you speak to will be able to answer your queries. We are contactable on the phone between 9am and 5.00pm Monday to Friday.
When will my order be delivered?
-We aim to dispatch orders to UK mainland once payment has been cleared within 24-48 hours. Usually once an order has been collected from our warehouse it is delivered the next working day.
Can the delivery driver leave my parcel in my porch?
-No, all parcels must be signed for. You may provide us with further details to instruct the delivery driver which we will pass on.
How do I track my parcel?
-You may request a consignment ID. This will only be generated once the parcel has left our premises. We will also provide you with the website details of the appropriate courier company.
How can I pay?
-We accept credit/debit cards online as-well over the phone. We use Pay Pal on-line e-payment service and do not hold any card details ourselves..
Do you carry other stock?
-We only stock our own brand of baby garments in the "Dandelion label" we do carry a few lines of bootees from "Soft Touch"
-Please note that our normal working hours are between 9am and 5pm Monday to Friday. An answer phone service is available at all other times.
What is the RRP of your goods?
-We sell internationally and cannot provide a single RRP for a style however please call us and we will be able to provide you with further details on a particular garment.
Can you guarantee me exclusivity in my area?
-No. Our styles are from independent brands and consequently we do not offer exclusivity to an area/town (as this is anti-competitive in the eyes of the law)
May I visit you?
-You are welcome to visit our show room , however we are not a cash & carry please telephone 01455-844469 to arrange an appointment.
Please contact us if you require further information.